You asked. We listened!

i-wireless, a Kroger Co.Are you on an ALL-IN monthly plan? If so, you’ll want to take note of the exciting changes we’ve made to the way you’re able to add money to your account!

Until now, adding money via airtime or credit card meant immediately renewing your rate plan and resetting your balances, however, after much interaction with our customers, we understand that there are circumstances where this setup may not be ideal. As such, you’ll have the option of applying the money you add to a plan as usual or to your balance via a new system option. When you elect to add money to your balance, you’ll essentially be adding those funds to your wireless rewards balance and saving the new balance to use at a later time toward a plan or other optional service, such as international calling. Selecting this option will in no way disrupt your current plan or any of its associated talk, text or data allowances.

We hope you’re as excited as we are about this new option and the flexibility it offers! And, if you’re a creature of habit and prefer to manage your account as you’ve always done, rest assured that the options you’ve grown accustomed to are still available.

How can you access this new option?
By calling 611 from your i-wireless phone or 1.866.594.3644. Select option 2 to add money to your account. You may use an airtime or credit card to complete this step. Be sure to listen carefully – the system will prompt you to identify how you wish to apply your funds, either toward a plan directly or to your balance for future use. Though not available today, you’ll soon enjoy the ability to make this choice online or via your phone as well – be on the lookout for details coming soon!

Why would you want to add to your balance?
Here are some examples that might help you to decide if this new option is right for you:

You’re proactive…
Let’s say you pick up an airtime card during your regular grocery trip and want to go ahead and add the money to your account before you forget, but your plan is not due for renewal for another week. This option will let you add that airtime to your balance and store it until you’re ready to use it, instead of resetting your current plan to that matching the airtime card amount.

You want to combine your wireless rewards and money from an airtime or credit card to pay for your plan…
Let’s say you have $15 in wireless rewards on your account and you want to use your rewards dollars toward the purchase of our $25 ALL-IN plan. You could redeem a $10 airtime card, apply it to your account balance and then apply your new balance of $25 toward that plan.

You have multiple cards to redeem…
Let’s say your store only had $25 airtime cards and you purchased 2 in order to get the $50 plan. Redeeming these cards and applying the funds to your balance will allow you to apply the total toward the $50 plan. Or, let’s say you received multiple cards as a gift. Instead of applying them as you need, you could redeem them all, apply to your balance and then use your balance to pay for your plan. Please keep in mind that you may not carry a balance greater than $400.00. For full details on account balance restrictions, please refer to the i-wireless terms and conditions of service.

Slide Into Savings…With a New Phone!

slider

Introducing the LG Optimus Slider Android smartphone from i-wireless – available now for just $49.99!

Ready for a new phone? Want access to the hundreds of thousands of apps available in the Google Play store? Prefer a full keyboard for all of your messaging needs? Then the LG Optimus Slider is for you! This easy-to-use smartphone offers a sleek design with its slide-out keyboard and a wide array of features including:

  • Large 3.2″ capacitive touchscreen
  • 3.2 MP autofocus camera & camcorder
  • 2GB microSD card
  • Bluetooth connectivity
  • Music player
  • Long battery life
  • GPS navigation
  • Wi-Fi with mobile hotspot capability
  • A Qualcom Snapdragon processor

Check out this great addition to the i-wireless collection today – available for purchase online now and arriving in stores starting May 15th.

How Can We Help?

bigstock-smiling-question-see-more-of-12655856Need to check your balance? Ready to load money to your account? Looking to upgrade your phone or change your rate plan? Want to enroll for wireless rewards? Having trouble with your phone or a specific feature? Our Customer Care options are designed to help – no matter what you’re looking to accomplish. See for yourself the abundance of self-service options provided by i-wireless – each of which aims to offer quick, convenient and comprehensive support. And, in the event that you need assistance from our Customer Care team, we’ve got that covered too!

On Your i-wireless Device
Have a smartphone? The i-wireless MY ACCOUNT app puts access to support in the palm of your hand and is available for FREE in the Google Play store.
Using a messaging or feature phone? The MY ACCOUNT feature keeps support at your fingertips and is a free service available on all i-wireless phones. To access, select the WEB option from your phone’s menu, then select MY ACCOUNT.

Online
Login to manage your account online at www.krogeriwireless.com. Once signed in, access details for your device, plan, call details and account history, add airtime or check your rewards balance.  Managing your account online also allows you to set important preferences, such as the ability to receive a daily balance alert via text message or to enroll in auto-refill to ensure you’re never without service.

Not able to find the info you need using the robust self-service features in MY ACCOUNT? Visit the Contact Us page of the site to complete a simple form to request assistance from our Customer Care team. Submitting your information here will help you to avoid call center wait times and ensure you get the help you need.

Over the Phone
Dial 611 from your i-wireless phone or call toll-free to 1.866.594.3644. Our Customer Care team is eager to assist, however, you can avoid waiting by using the intuitive, automated system to check your balance, add airtime, hear monthly plan options, reset your phone or voicemail passcodes, learn about accessories for your phone and more. In the event that speaking with an agent is necessary, please follow the menu options carefully and select the service menu to access the option to be connected to an agent.

The Heart of Our Business

We Love Our CustomersValentines Day is all about celebrating the people who mean the most – and for us, that means our customers! At i-wireless, we take the privilege of serving our subscribers to heart. And though we may not always be perfect, our commitment to continuous improvement never waivers and the feedback our customers readily offer is not only helpful but integral to our quest.

See for yourself the many ways i-wireless aims to offer convenient and comprehensive support. Each of these methods lets you access important account details. Use the option you prefer to check your balance, make a payment, change your rate plan, monitor usage, enroll in the FREE MINUTES rewards program and access FAQs.

On Your Device
Have a smartphone? The i-wireless MY ACCOUNT app puts access to support in the palm of your hand and is available for FREE in the Google Play store.
Using a messaging or feature phone? The MY ACCOUNT feature keeps support at your fingertips and is a free service available on all i-wireless phones. To access, select the WEB option from your phone’s menu, then select MY ACCOUNT.

Online
Login to manage your account online at www.krogeriwireless.com. Once signed in, details for your device, plan, rewards, call details, account history and more are instantly accessible  Managing your account online also allows you to set important preferences, such as the ability to receive a daily balance alert via text message or to enroll in auto-refill to ensure you’re never without service.

Not able to find the info you need using the robust self-service features in MY ACCOUNT? Complete a simple form to request assistance from our Customer Care team. Submitting your information here will help you to avoid call center wait times and ensure you get the help you need.

Over the Phone
Dial 611 from your i-wireless phone or call toll-free to 1.866.594.3644. Our Customer Care team is eager to assist, however, you can avoid waiting by using the intuitive, automated system to check your balance, add airtime, hear monthly plan options, reset your phone or voicemail passcodes, learn about accessories for your phone and more.

Happy Heart Day!
xoxo, i-wireless

New Year, New Phone

Taho_E4100_Front_ClosedFor many people, a cell phone represents a link they can’t live, or at least leave home without. We rely on them to be our alarm clock, give us directions in the car, provide a direct method of contact when we’re at work, offer entertainment when we have a few free minutes, and deliver jokes and pictures that make us smile. Ask anyone you know and they’ll likely tell you that their cell phone is like an extension of themselves. Ask them about the last time they dropped their phone and you’re likely to get a cringe and a short story about how they cracked their screen or broke their battery cover. Let’s face it – we’re hard on our phones!

Thinking of the importance of our cell phones today and the daily hardships we put them through just makes us more excited to announce the arrival of the Sanyo Taho to our online inventory! It may not be the fanciest phone you’ll see in our collection, but it is certainly the most durable! Complete with its Dura-Grip non-slip texture, this phone is built military tough to be water resistant and withstand dust, shock, vibration and temperature extremes – ensuring that it’s well-equipped for even the toughest environments. The Taho also features GPS navigation, a 2.0 mexapixel camera and memory card slot for added photo and video storage.

Learn more and get yours at www.krogeriwireless.com.

Want More for Less?

We’re ALL-IN and we heard your enthusiastic “Yes!” Now, let’s get started!

If you’re already an i-wireless subscriber, you’re already getting more for less – more freedom, more flexibility and more savings when it comes to your wireless service and at a cost less than any major contract wireless carrier. And if for some reason you’re not a subscriber, don’t worry, we’re full of reasons you should be.

ALL-IN PLANS are all about offering more for less. These new 30-day plans come equipped with voice, text, data, long distance and nationwide coverage on the Sprint network. Plus, all regulatory taxes, surcharges and/or fees are included! Starting as low as $10/month, we’re confident there’s an ALL-IN PLAN perfectly packaged to fit your unique talk, text and data needs.

What are you waiting for? Learn more anytime at www.krogeriwireless.com and watch the included video now for additional details!